Lead IT Engineer (Head of Internal IT)
Department: Internal IT
Location: Farringdon (3 days per week in office)
We are partnering with a growing, technology-led organisation of approximately 115 employees to hire a Lead IT Engineer to own and run their internal IT function end-to-end. This is a hands-on leadership role combining strategic direction with day-to-day support.
The successful candidate will define and manage the IT environment across devices, Microsoft services, business systems and security, ensuring a simple, secure and cost-effective experience for employees. Within 3-6 months, they will hire a junior IT engineer, while remaining accountable for delivery and escalation.
Key Responsibilities
IT Ownership & Strategy
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Own the IT roadmap, standards and tooling across the organisation
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Provide commercially sound recommendations on devices, licensing and cost optimisation
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Balance strategic planning with operational delivery and user support
End User Computing & Infrastructure
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Manage Windows endpoint environment (Intune, Autopilot, device lifecycle, security baselines)
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Administer Microsoft 365 and Azure (identity, access, compliance, integrations)
Business Systems & Data
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Support and optimise core platforms including Dynamics 365 F&O, Monday.com, Zoho and HubSpot
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Lead initiatives to align and integrate data across systems
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Manage third-party vendors and application support
User Support & Operations
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Act as primary IT contact and escalation point
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Resolve first-line issues across devices, connectivity and applications
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Deliver effective onboarding/offboarding and maintain user documentation
Cyber Security & Compliance
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Maintain endpoint security, patching, access control and monitoring
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Support ISO 27001, Cyber Essentials Plus and audit requirements
IT Service Management & Process
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Own ITSM processes and tooling (e.g. BMC Helix or equivalent)
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Drive automation, documentation and scalable processes
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Maintain accurate asset, licence and configuration records
Team Development
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Recruit and manage a junior IT engineer within 3-6 months
Requirements
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Proven experience as the lead or sole IT professional in an SME (approx. 50-300 users)
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Experience working standalone or as the most senior IT resource within a small team
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Strong capability to balance strategic IT leadership with hands-on support
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Expertise in Microsoft 365, Azure, Intune and modern endpoint management
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Experience supporting SaaS business systems and managing vendors
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Exposure to cyber security frameworks (e.g. ISO 27001, Cyber Essentials Plus)
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Familiarity with IT service management systems (e.g. BMC Helix or similar)
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Experience delivering system/data integration or improvement initiatives
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Strong communication skills with a pragmatic, commercially aware approach
