About the Role
Annapurna is partnering with a high-growth AI company redefining how healthcare is delivered through advanced, API-driven technology.
They are hiring a Technical Customer Success Manager to take ownership of their French customer base, acting as the key interface between clients and the product. This is a highly strategic, client-facing role where you’ll combine technical expertise with relationship management to drive successful adoption and long-term growth across the French market.
What You’ll Do
- Own the end-to-end customer lifecycle for French clients, from onboarding through to expansion
- Lead technical implementations and API integrations, ensuring a seamless customer experience
- Act as a trusted advisor to customers, translating technical capabilities into real-world value
- Troubleshoot issues and work closely with Engineering to resolve complex challenges
- Proactively drive adoption, engagement, and account growth
- Identify opportunities to expand usage and deepen partnerships
- Build scalable documentation and best practices to support customer success
- Collaborate cross-functionally with Product, Engineering, and commercial teams
What We’re Looking For
- 5+ years in Customer Success, Technical Account Management, or similar roles (ideally SaaS/API environments)
- Strong understanding of REST APIs and experience with Python, JavaScript, or similar
- Fluent French (C1+) is essential – you’ll work directly with French-speaking customers
- Strong stakeholder management skills, with the ability to engage both technical and non-technical audiences
- Commercially aware, with a proactive and solution-oriented mindset
- Comfortable operating in a fast-paced, high-growth environment
Why Apply?
- Own and grow a key strategic market (France)
- Work with cutting-edge AI technology in a high-impact sector
- Join a fast-scaling, product-led company
- Relocation support available for Copenhagen
