We’re supporting a growing IT security organisation in Cologne that is looking for a Network Support Engineer to join its support team.
You’ll work in a managed service environment, supporting customer network and security infrastructure and helping resolve technical issues across LAN, WAN, VPN and firewall environments.
What you’ll be doing:
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Troubleshooting network and security incidents within 2nd level support
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Administering and operating firewall environments and Implementing firewall rule changes and security optimisations
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Diagnosing issues across LAN, WAN, VPN, routing and switching
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Monitoring and maintaining customer environments whilst supporting customer projects and new network/security implementations
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Supporting 1st level teams with technical escalations
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Investigating security events and supporting incident response
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Documenting incidents, changes and technical solutions
What we’re looking for:
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Strong understanding of TCP/IP, routing, switching, VLANs, VPN, DNS and DHCP
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Hands-on experience with at least one firewall technology such as Fortinet, Sophos, Cisco, Palo Alto or WatchGuard
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Experience with monitoring and ticketing systems
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Strong troubleshooting and analytical skills
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Linux knowledge & experience
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Comfortable communicating directly with customers in German and English
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A genuine growth mindset in learning and developing further within network and cyber security
Nice to have:
- Hands-on experience with at least one firewall technology such as Fortinet, Sophos, Cisco, Palo Alto or WatchGuard
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SIEM or security monitoring experience
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Past experience Red Hat, Ubuntu or Debian
