Videos 1 min read

Creating an Excellent Customer Experience by Clive Curtis

In this video, Clive Curtis talks us through creating an excellent customer experience and its importance in overall business success.   He tells us the difference between hiring customer support/ service leaders and customer experience leaders. Clive talks about his secrets to success and the common mistakes companies make that undermine great customer experience.  

Hear it first

Stay up to date with our latest content and events

Watch, read or listen to content from the brightest leaders across the world of People, Process & Technology.

Find out about the latest events across Europe

Network with like-minded professionals in your industry

Find and apply for the best jobs

See content that you like?

Share your experience by joining your exclusive roundtables, or contribute to our content like industry peers.

Get involved